Thank you for your interest in my offerings. Each purchase, whether it's a product, service or program, comes with certain terms that are laid out below for your careful consideration.

Proceeding with your purchase means you accept these terms, binding us in a mutual agreement.

The simple version of some of the terms regarding sessions, programs and payments

1.1 One-to-one sessions: private sessions can be rescheduled with a minimum of 24 hours notice. Sessions must be used within the stated usage period. Sessions rescheduled without the minimum notice or not used within the usage period are forfeited without refund, partial or full. Appointments attended late by the client will still finish at the end of the scheduled appointment time.  Appointments attended more than 15 minutes late are forfeited without refund, partial or full, unless there has been a minimum of 24 hours notice of expected late arrival.

1.2 Private and group programs: If you withdraw from a private or group program there is no refund, partial or full. If you withdraw before the program has started you may gift your ticket/seat to someone else, subject to approval from the Company. The Company may, at their discretion, require a call with the gift recipient to ensure they are a fit for the program.

1.3 Membership subscriptions: you can cancel a subscription any time before your next billing cycle by a) using the self-serve link automatically included in your Paythen Receipt or b) logging into your Paythen account and following the cancellation instructions.  You may gift your ticket/seat to someone else for the period of the current billed cycle, subject to approval from the Company. The Company may, at their discretion, require a call with the gift recipient to ensure they are a fit for the membership program.

1.4 Purchases are final (if in doubt, don’t buy!): please read each sales page mindfully to avoid any misunderstandings about what is being covered and what is included. There are no refunds or reimbursements for any reason, so please take your time at the checkout and consider your purchase carefully. If you have questions or are in need of more clarity, book a free 20 minute call or email your questions to hello(at)uplevellingwithjoy.com.

1.5   Payment plans: where a payment plan is chosen, you understand that you are responsible for completing your payments until the entire amount has been paid — even if you decide to cease accessing, using or participating in the product, service or program. If your payment fails you have a 7-day grace period to make the payment. If further attempts fails, your payment plan may be cancelled, and access to the product, session or program will be paused until you are able to settle the payment. At the discretion of the Company payment of the full remaining amount on the payment plan may be required before access is restored.

1.6 Participation: participation in sessions and program is contingent on your acknowledging that you take full responsibility for your own mental, emotional and physical health. You further agree to consult your physician or professional therapist regarding your participation and use of the materials, processes, methods and techniques if you are dealing with mental or physical health issues. You further acknowledge that some of the techniques used are still considered experimental with no guaranteed outcomes for any particular user and that just because results have been positive for others does not mean they will be for you.

All terms

These are the terms of purchase of Uplevelling With Joy (TM), ABN 47070208460.

2.1     Introduction

These terms of purchase govern the purchase of products, services and programs that are displayed on our Website or otherwise offered by the Company.

Please read these terms of purchase carefully before you purchase the Company’s products, services and programs. By purchasing, accessing or participating in any of the Company’s products, services and programs, you accept and agree to be bound and abide by the Terms of Purchase whether or not you have read them.  If you do not want to agree to the terms, you must not access, use or participate in the Company’s products, services and programs.

2.2.     Definitions

2.2.1   “We”, “our”, “us”, and “the Company”, refers to Uplevelling With Joy, ABN 47070208460.

2.2.2  You” and “your” mean the purchaser of products, services and programs from Uplevelling With Joy.

2.2.3  The/our “Website” refers to uplevellingwithjoy.com, including any content, functionality and services offered on or through uplevellingwithjoy.com.

2.2.3  This is a contract between us and you.

2.2.4  Where products, services and programs have “Lifetime Access", this means ongoing and complete access to the version you purchased for the life of the product, service and program, not for your life or the life of Miriam Amprimo. If materials included in your purchase version are going to be replaced or removed, you will be given the option to download them.

2.2.5   “Products, services and programs”:

• refers to the following, including but not limited to: service, session, session package, course, program, training, seminar, teleseminar, webinar, workshop, membership, mastermind, retreat, event, audio product, video product, information product, e-book, e-course, template, guide, checklist, script, form, worksheet, workbook;

• may be free or paid;

• may be private (delivered to one person) or group (delivered to more than one person);

• may be downloadable or not;

• may be delivered in ways including but not limited to: in-person, phone, virtually (e.g. Zoom, Skype, Facebook Live Videos), electronic marketing and communication services, social media platforms and membership, community or other online platforms.

2.2.6  Product, service and program “materials” mean any video, audio, printed or written text or work including but not limited to to drafts, hard-copy documents or online documents, or other materials created by us that are available on the Website or delivery or membership platform.

2.2.7  “Private” and “one-to-one” means delivered to one person.

2.2.8  “Group” means delivered to more than one person.

2.2.9  “Session” means any private and group work sessions or gathering and may be delivered in ways including, but not limited to, in-person, phone and virtually.

2.2.10  "Forum" means any message board, chat room, user review forum or other interactive service appearing on the Company’s Website or other membership or community platform.  It includes both public and private boards.

2.3     Purchase of goods and services

2.3.1  These terms apply to all products, services and programs that are displayed on our Website or offered by the Company at the time you access it.  This includes all products, services and programs listed as being out of stock or closed.

2.3.2  All information, descriptions or images that we provide about our products, services and programs are as accurate as possible.  However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all products, services and programs we provide.  You agree to purchase products, services and programs from our Website and/or the Company at your own risk.

2.3.3  You agree to only purchase our products, services and programs for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their name, address, method of payment, credit card number, and billing information.

2.3.4  You agree to be financially responsible for all purchases made by you or someone acting on your behalf.

2.3.5  You agree to use our products, services, programs and program materials for legitimate, non-commercial purposes only and not for speculative, false, fraudulent, or illegal purposes.

2.3.6  We reserve the right to modify, reject or cancel your order for a product, service or program whenever it becomes necessary.  If we cancel your order and have already received payment, we will give you a refund equal to the amount you paid.  You agree that it is your responsibility to monitor your payment instructions to verify receipt of any fund.

2.3.7  When you purchase our products, services and programs, we grant you a licence (which is limited, revocable, non-exclusive, non-transferable) to view, listen to, download (where specified) or stream their materials to your computer and/or other device(s) solely for your personal, non-commercial use.

2.3.8  All components, including bonuses, of a product, service or program must be used within its start and end dates.  Any components, including bonuses, not used within the period of the product, service or program are forfeited.

2.3.9 Early enrolment pricing (when offered) can not be backdated for any reason. We encourage you to note when early pricing ends so you don’t miss out.

2.3.10 Coupon codes: There are no reimbursements or refunds given for any reason if you do not enter the provided coupon code at the checkout and a discount is not applied. If your coupon code is not working, please email us. Do not purchase with the expectation that you will be reimbursed as that will not happen due to costs incurred for processing refunds, issuing new codes, and reconciling the resulting additional transactions in our accounting system. If a coupon code is no longer working, then it has expired and can not be backdated.

2.3.11 Limited time replays: If your purchase includes a limited time replay, the watch link you are given will expire at the end of the period plus one day, for example a 7-day replay expires in eight days from the day you receive it, a 30-day replay expires in 30 days. These replays are not downloadable.

2.3.12 Versions: you have ongoing access to the “current version” of the product, service or program you are purchasing. If the materials in that version are going to be replaced or removed from the delivery platform, you will be given the option to download them.

2.3.13 Private sessions and programs:

a) Appointments may be rescheduled or cancelled up to 24 hours prior to the session.  Sessions cancelled without 24 hours notice are forfeited without refund, partial or full.  It is the client’s responsibility to reschedule their session. 

b) Maximum reschedulments: Single-purchase sessions can be rescheled a maximum of two times. A 3-session package can have a maximum of 3 reschedulements within the usage period. A private 12-week program can have a maximum of 5 reschedulements within the usage period.

b) Appointments attended late by the client will still finish at the end of the scheduled appointment time.  Appointments attended more than 15 minutes late are forfeited without refund, partial or full, unless there has been a minimum of 24 hours notice of expected late arrival.

c) Full payment will be required for missed sessions, sessions not reschedued with 24 hours notice and sessions not used within the usage period.

d) Usage period: all sessions must be taken within the usage period.  Any sessions not taken within the usage period are forfeited without refund, partial or full. Single-purchase one-to-one sessions must be used within 21 days from purchase, including any reschedulements. One-to-one sessions purchased with the 3-session package must be used within 8 weeks from purchase, including any reschedulements. Sessions in a private 12 week program must be used within 16 weeks, including any reschedulements.

e) Virtual sessions that have technical problems, such as internet failure, will continue via phone.

f) Follow up emails between sessions: will be responded to within 72 hours.

g) We will avoid moving a session as much as possible.  Where a session does need to be moved, notice will be given as early as possible and, if it cannot be rescheduled within the same week, the end date of the session usage period will be extended by up to two weeks.

2.3.14 Group sessions:

a)  Sessions not attended are forfeited without refund, partial or full.

b) It is at the discretion of the Company to allow late entry to a group session more than 10 minutes after its start time unless a minimum 24 hours notice of expected late attendance is given.

c) Virtual sessions that have technical problems, such as internet failure, will be rescheduled and the end date of the program extended if required.

2.3.15 Membership subscriptions: you can cancel a subscription any time before your next billing cycle by a) using the self-serve link automatically included in your Paythen Receipt or b) logging into your Paythen account and following the cancellation instructions.  You may gift your ticket to someone else, subject to approval from the Company. The Company may, at their discretion, require a call with the gift recipient to ensure they are a fit for the membership program.

2.3.16 You agree to be bound by the Client and Community Behaviour Agreements available here.

2.4     Age restriction

2.4.1  The minimum age to purchase our products, services and programs is:

• 18 years old; or

• Between 16 years old and 18 year old if a) you provide the written consent of a guardian, and b) the Company gives, in writing, permission to purchase. 

2.4.2  By purchasing a product, service or program, you agree that you or the person for whom you are purchasing on behalf of, meet the requirements in clause 2.4.1.

2.4.3  We do not assume any legal responsibility for false statements about age.

2.5     Third Party goods and services

The Company may offer products, services and programs from third parties.  We cannot guarantee the quality or accuracy of products, services and programs made available by third parties on our Website, other websites or through other means.

2.6     Payment

2.6.1  The products, services and programs will be:

• paid for in full when they are purchased; or

• paid for in instalments in accordance with the payment plan, if offered by the Company and accepted by you; or

• paid for in recurring payments in accordance with the subscription if offered by the Company and accepted by you.

2.6.2  Payment plans:

a) The Company may offer payment by instalments. You acknowledge that by selecting the payment plan option (where offered) when purchasing the product, service or program that you have agreed to the payment plan. 

b) You must pay all instalments on or before each due date.  The due date for each instalment will be specified on the order form, for example:

• Monthly payment plan: 30 days after purchase and payment of the first instalment and 30 days after each previous instalment.

• Fortnightly payment plan: 14 days after purchase and payment of the first instalment and 14 days after each previous instalment.

• Weekly plan: 7 days after purchase and payment of the first instalment and 7 days after each previous instalment.

2.6.3  Subscriptions/recurring payments:

a) the Company may offer a subscription whereby payments recur at intervals as specified on the order form, for example fortnightly, monthly, quarterly, yearly.  You acknowledge that by selecting the subscription option (where offered) when purchasing the product, service and/or program that you agree to the recurring payments. 

b) You must pay all recurring payments on or before each due date.  The due date for each recurring payment will be specified on the order form.

2.6.4  All products, services and programs are charged in the currency listed on the order form.  If you are located in Australia the price includes Australian Goods and Services Tax.

2.6.5  If paying by PayPal, debit card, or credit card, you agree that the Company may automatically charge your credit card or debit card as payment for the product, service or program, without any additional authorisation, for which you will receive an electronic receipt.  You agree to maintain up-to-date credit card or debit card information.  Where you need to update your credit card or debit card information, please contact the Company at clientcare(at)uplevellingwithjoy.com and we will provide a link to our payment service provider for you to directly update the details on their secure platform.

2.6.6  Payment information: payment information is never taken by us either through our Website or otherwise. At the point of payment, you are transferred to a secure page on the website of Stripe, Paythen or other reputable payment service provider. Your payment transactions through these payment service providers will be encrypted.  The payment page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

2.6.7  Late payments: in the event that payment is not received by the date due, you will have a three (3) day grace period to make the payment. If you fail to make the payment within the grace period, we reserve the right to immediately suspend access to the product, service or program until you make the payment. We further reserve the right to require the full remaining amount on payment plans before we restore access. The Company will not charge a fee for late payments.

2.6.8  If you fail to make payment in a timely manner in accordance with these Terms of Purchase, or if you voluntarily decide to cease accessing, using or participating in our product, service or program at any time or for any reason whatsoever, you still will remain fully responsible for the entire cost of the products, services and programs.

2.6.9  We also reserve our right to seek payment from you for any delinquent payment that is not provided by or upon the date due by enlisting the help of a collection agency, and we may exercise our right to report your delinquent payment to credit reporting agencies, either directly or through the help of a collection agency.

2.7    Accounts

When you create an account, you agree to the following:

2.7.1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account.

2.7.2  All personal information you provide to us through your account is up-to-date, accurate and truthful and that you will update your personal information if it changes.

2.8    Termination and Suspension

2.8.1  You have the right to terminate your use of our products, services and programs at any time by contacting us in writing at clientcare(at)plevellingwithjoy.com.

2.8.2  We may suspend or terminate your license to access, use or participate in our products, services and programs if you breach this contract or the Client and Community Agreements (available here).

2.8.3  We reserve the right, at our discretion, to refuse, suspend or terminate your licence to access, use or participate in our products, services and programs, in full or part, at any time, without notice, by sending you an email to the email address you provided to us during purchase, registration or enrolment.

2.8.4  If you terminate, or the Company suspends or terminates your licence to access, use or participate in a product, service or program, the Company may, at their discretion, request that you delete every copy of the product and materials that you have downloaded as well as copies you have placed on other devices or media.

2.8.5  Upon termination by either of us, we reserve the right, at our discretion, to immediately refuse or terminate your access to, use of or participation in all or any aspect of our products, services and/or programs, including but not limited to our Website, delivery platforms, private forums, public forums, email communications, Facebook groups, zoom calls, live webinars or conference calls, recordings of such communications, or any other method of communication related to our products, services and programs.

2.8.6  In the event of termination by either of us, you will have 24 hours to pay any and all remaining payments or balances that are owed to us.

2.9     Cancellation

2.9.1  We reserve the right to postpone or cancel any session, package or program in the highly unlikely event that Miriam Amprimo is unable to lead it or, for group programs, there are insufficient bookings are received.

2.9.2  Where a session, package or program is cancelled before it has started, the booking will be refunded in full.

2.9.3 Where a package or program is cancelled after it has started, the booking will be refunded proportionate to sessions delivered, for example if the group program has 10 sesions and it is cancelled after session 5, the refund will be 50%.

2.10   Refunds

2.10.1  We will do everything within our ability (and within reason) to ensure your satisfaction. Because of the extensive time, preparation, care and expertise that goes into creating and delivering our products, services, and programs, we have a no refund policy, partial or full, if you voluntarily decide to terminate your use of a product, withdraw from a service or program or cancel a membership subscription for any reason including but not limited to change of mind.

2.10.2 If you withdraw from a private or group program before it has started you may gift your ticket/seat to someone else subject to approval from the Company. The Company may, at their discretion, require a call with the gift recipient to ensure they are a suitable fit for the program.

2.10.3 If you cancel a membership subscription and there are live components remaining within the currently billed cycle, (e.g. online gathering) you may gift your ticket/seat to someone else for the remaining live components in that cycle, subject to approval from the Company. The Company may, at their discretion, require a call with the gift recipient to ensure they are a suitable fit for the program.

2.10.4  Having your access to any aspect of our products, services, programs, membership subscriptions suspended or terminated, does not entitle you to a refund partially or in full.

2.10.5  Australian Consumer Law: you may be entitled to a refund as a result of your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  If you are entitled to a refund, we will refund your money within three weeks of notice to us and the entitlement arising.  If you are required to return any goods, you are liable for the cost of returning those goods unless the cost is significant.  Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than Australian dollars, you may be liable for the costs of exchange.

2.11   Copyright, trademarks and restrictions of use

2.11.1  All content in our products, services and programs are the property of the Company.  This content includes, but is not limited to: their design, layout, look, appearance, graphics, program materials and any other material or aspects of materials provided by us to you.

2.11.2  Uplevelling with Joy/Miriam Amprimo is the owner and the licensor of all intellectual property rights in its content and materials. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2.11.5    Our status (and that of any identified contributors) as the authors of materials must always be acknowledged.

2.11.6    Except as permitted by law, you must not modify, copy, reproduce, frame, upload to a third party, post, transmit, distribute or create any derivative works from materials except as provided for in these Terms unless authorised in writing.

2.11.7  You must not sell, transfer, lease, modify, distribute or publicly perform the content or materials in any manner and you must not use any part of our materials for commercial purposes or in a way that earns you money without obtaining written permission to do so from us or our licensors.

2.11.8  If you print, copy or download any part of our materials in breach of these terms of use, your right to access, use or participate in our products, services and programs will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

2.11.9  Trademarks used in products, services, programs and program materials belong to their respective owners. You must not use any trademark displayed in products, services, programs and program materials without the express written permission of us or the third-party owner.

2.12   Privacy policy

We process information about you in accordance with our privacy policy available here. By purchasing our products, services and programs, you consent to the Privacy Policy.

2.13   Website terms of use

By purchasing our products, services and programs, you are also subject to the Website Terms of Use available here.

2.14   Disclaimers

2.14.1  We take care in creating the information, content and materials of our products, services and programs, but make no warranties, representations or guarantees regarding their accuracy, completeness, timeliness, performance, quality or suitability.  Every effort has been made to present you with the most accurate, up-to-date information, but we cannot be held responsible or accountable for the accuracy of content.  You acknowledge that such information, content and materials may contain inaccuracies or errors and we are not liable for any inaccuracies or errors to the fullest extent permitted by law.

2.14.2  We do not guarantee that any data or materials available for download from or via the Website, delivery platform, membership platform or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used.  In accessing, using or participating in products, services and programs you assume all risk of use of all their information, content and materials.

2.14.3  The client testimonials, results, examples and case studies on the Company’s website, marketing materials, newsletters, and materials are genuine.  However, they do not represent a guarantee or warranty of similar results.

2.15.4  The information, content and materials contained in our products, services, programs and their materials are provided for general information and educational purposes only and do not claim to be or constitute legal, financial, medical, health, mental health or other professional advice, diagnosis or treatment and shall not be relied upon as such.

2.15   Personal responsibility and assumption of risk

2.15.1  You agree that you are using your own judgement in using our products, services, programs and program materials, and you agree that you are doing so at your own risk.

2.15.2  You agree and understand that you assume all risks and no results are guaranteed in an any way related to our products, services, programs and program materials.

2.15.3  You agree that you are solely responsible for your actions, decisions and results based on the use, misuse or no-use of our products, services, programs and program materials.

2.15.4  You agree that you are responsible for your own well-being during and after accessing, using and participating in our products, services, programs and program materials.  If you are under the care of a GP, psychologist or other medical care provider, please consult them regarding your use of or participation in our products, services, programs and program materials.

2.16   Indemnity

Except where prohibited by law, by purchasing goods and services you indemnify and hold harmless Uplevelling with Joy/Miriam Amprimo and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your access to, use of, or participation in, or any inability to access, use or participate in the goods and services you purchase from us.

2.17   Limitation of liability

Under no circumstances (including but not limited to any act or omission on our part, negligence, breach of contract or otherwise, even if foreseeable) will Uplevelling with Joy/Miriam Amprimo and our directors, officers, agents, employees, subsidiaries and affiliates be liable for any claims, losses, damages, injuries, liabilities and expenses including legal fees, from:

a) your access to, use of, or participation in, or any inability to access, use or participate in the products, services and programs;

b) any actions, choices or decisions you make based on materials, information, education, guidance, methods, techniques and processes used by or delivered by the Company or Miriam Amprimo;

c) any actions, including defamatory, offensive or illegal conduct, of any other product, service, program or program materials user or participant;

d) faulty design, errors or defects in the products, services and programs or faults caused by faulty design, errors, or defects in components supplied by any other person.

2.18   Force Majeure

We are not liable for default or failure in performance of our obligations pursuant to this contract resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, accidents, fires, explosions, earthquakes, floods, the elements, strikes, labour disputes, shortage of suitable parts, components, materials, labour or transportation or any other cause beyond our reasonable control.

2.19   Severability

If at any time any of the sentences, paragraphs, sections, subsections, clauses or provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those sentences, paragraphs, sections, subsections, clauses or provisions will be deemed void.  All other sentences, paragraphs, sections, subsections, clauses or provisions will not be affected by a sentences, paragraphs, sections, subsections, clauses or provisions being made void and the rest of these Terms and Conditions will still be considered valid and continue in full force and effect.

2.20   Whole agreement

These terms and conditions represent the whole agreement between you and the Company concerning your use and access to the Company’s website, products, services, programs and materials. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

2.21   Applicable law

These Terms are governed by and to be construed in accordance with the laws of New South Wales, and the Commonwealth of Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales.

2.22   Contact

Please contact us at hello(at)uplevellingwithjoy.com if you have any questions or concerns.

2.23   Change in terms and conditions

To ensure our Terms and Conditions remains current, these terms and conditions are subject to change.

We reserve the right to change, amend, or otherwise alter the Terms and Conditions at any time without notice to you. When changes are made to the Terms and Conditions, we will update the “Updated on” date at the bottom of this page.

2.24 Effective date

These Terms and Conditions are effective 1 January 2025.

Updated on: nil updates.